Housing Repairs Lead (Damp and Mould)
*Hourly Salary: £16.23 per hour
*Location: Pitsea with some travel to other London offices on occasion
*Job Type: Hybrid, Temporary ongoing booking
Join our team as a Housing Repairs Lead specialising in Damp and Mould, and play a crucial role in delivering exceptional repairs, maintenance, and property services with our housing association client. This position requires a proactive and organised individual who can manage multiple projects and ensure compliance with new legislations, including Awaab’s Law, enhancing our repair service for residents.
Day-to-day of the role:
*Serve as a resident-facing member of the team, supporting both residents and operational teams in the delivery of repairs—specifically relating to damp and mould.
*Ensure high standards of customer service and stakeholder experience to maximise resident satisfaction.
*Collaborate closely with repairs teams, contractors, and regional property services teams to drive cases through to resolution.
*Ensure full compliance with Awaab’s Law by leading the prompt investigation and resolution of damp and mould cases within the legally mandated timeframes, safeguarding residents’ health and ensuring regulatory adherence.
*Provide support to internal teams in resolving issues that hinder the successful closure of complaints or escalations related to damp and mould.
*Review repair histories to identify breakdowns and contribute to lessons learned for both complaints and repairs teams.
*Take ownership of medium and high-risk damp and mould cases, including escalations and HHSRS Category 1 issues, liaising with residents through to resolution.
*Attend contractor and regional offices as needed, acting as an on-site point of contact for damp and mould cases and promoting collaborative working.
*Carry out any other reasonable duties as directed by the Heads of Service or their representatives, including occasional work outside normal hours and resident visits.
*Work a minimum of 1 day a week from our Pitsea office and 1 day a week in your nominated region (North East London, North West London, South London, and North Counties).
Required Skills & Qualifications:
*Demonstrable experience in housing repairs, particularly damp and mould.
*Excellent customer service skills, with a proven track record of enhancing resident satisfaction.
*Strong problem-solving abilities and experience in handling complex customer issues.
*Proficient in data investigation and reporting, analysing multiple sources for informed decision-making.
*Strong stakeholder management and relationship-building skills.
*Comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.
*Experienced IT skills, including high-level expertise in Microsoft Excel and various housing management systems.
*Ability to work under pressure, consistently meeting strict deadlines and performance targets.
Benefits:
*Competitive hourly rate.
*Flexible hybrid working model.
*Exposure to diverse and challenging projects.
*Opportunity to make a significant impact in the community.
To apply for the Housing Repairs Lead position, please submit your CV