We are working on behalf of our client who is looking for a confident and experienced Collections Advisor. You will be working with a supportive team, and the role offers real progression for the right person.
What you’ll be doing:
*You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
*Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
*Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.
*Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.
What we’re looking for:
*At least 2-years recent experience working in Debt Collections or Debt Recovery or Collections Agent
*Track record of exceeding KPI Targets
*Ability to embrace change and adapt to new ideas/environments
*Proficient with Microsoft Word, Excel and other Computer Systems
*High levels of accuracy/attention to detail
What’s on offer
*Hybrid Working
*Working hours between 8am – 6pm (ROTA BASIS)
*25 days holiday (Plus Bank Holidays)
*Pension Scheme
*Wellness Plan
*Regular Social Events