Junior IT Support Engineer (1st Line)
Location: St Ives, Cambridgeshire
Type: Permanent, Full-Time
Hours: Monday–Friday, 8:30am–5:00pm
Salary: £25,400p/a
We’re a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further.
This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. You’ll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows.
What you’ll be doing
*Providing 1st line technical support over the phone and via remote access tools
*Helping investigate basic hardware, software, and malware issues
*Keeping clear and accurate notes and documentation
*Following standard operating procedures (SOPs)
*Monitoring and updating support tickets
*Assisting with installing and setting up hardware and software
*Supporting users with Microsoft 365 apps, email accounts, and SharePoint
*Helping users set up email on mobile phones and tablets
*Communicating with customers in a clear, friendly, and professional way
Skills and experience we’d like to see
(Don’t worry if you don’t tick every box — a willingness to learn is important!)
*Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
*Good working knowledge of Word and Excel
*Awareness of basic IT security best practices
*Some understanding of backups
*Apple Mac experience (nice to have)
*Clean UK driving licence and access to a suitable car
*Basic understanding of networking, firewalls, Active Directory or Group Policy
*Experience with service desk software or RMM tools (advantageous)
*At least 1 year of commercial IT support experience
*Good communication skills and a positive, customer-focused attitude
What we offer
*20 days holiday + bank holidays
*Regular Monday–Friday hours (8:30am–5:00pm)
*Clear progression opportunities into 2nd/3rd line roles
*Onsite parking and free refreshments
*Ongoing training and development
*Company pension scheme
If you’re enthusiastic, eager to grow, and ready to take the next step in your IT support career, we’d love to hear from you — apply now!