1st / 2nd Line Support Engineer
other jobs 100% IT Recruitment Ltd
Added before 2 Days
- England,South East,Buckinghamshire
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
1st / 2nd Line Support Engineer
Location: High Wycombe
Salary: £28,000 - £30,000 + Full Benefits
This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.
This role is office-based Monday to Friday, working with a great team.
The Role of 1st / 2nd Line Support Engineer
You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).
Key responsibilities include:
*Providing 1st and 2nd line remote support
*Handling inbound calls and support queries
*Diagnosing and resolving issues, escalating where required
*Supporting new users with system setup, walkthroughs and remote training
What We’re Looking For as a 1st / 2nd Line Support Engineer
*Experience in 1st / 2nd line IT support
*Excellent communication and customer service skills
*Confident working with non-technical users
*Someone who goes the extra mile
Nice to have: EPOS or retail experience, but not essential.
If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.
Location: High Wycombe
Salary: £28,000 - £30,000 + Full Benefits
This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.
This role is office-based Monday to Friday, working with a great team.
The Role of 1st / 2nd Line Support Engineer
You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).
Key responsibilities include:
*Providing 1st and 2nd line remote support
*Handling inbound calls and support queries
*Diagnosing and resolving issues, escalating where required
*Supporting new users with system setup, walkthroughs and remote training
What We’re Looking For as a 1st / 2nd Line Support Engineer
*Experience in 1st / 2nd line IT support
*Excellent communication and customer service skills
*Confident working with non-technical users
*Someone who goes the extra mile
Nice to have: EPOS or retail experience, but not essential.
If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.
Job number 3208817
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Company Details:
100% IT Recruitment Ltd
Company size: 11-50 employees
Industry: Staffing and Reruiting
"A comprehensive IT recruitment solution covering the UK for both permanent and contract requirements."
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