Account Manager
Kettering - Office based
Hours - Monday to Friday 09:00-17:30 (37.5hrs)
Salary - £28kplus bonus and benefits

Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building, problem-solving, and strategic thinking truly matter?

This is a fantastic opportunity to join a well-established organisation with a national presence, supporting franchise partners and field management teams across the UK.

We’re looking for a confident communicator who can take ownership of a large receivables portfolio, strengthen customer relationships, and play a key role in reducing delinquency and losses. If you enjoy variety, autonomy, and working with a mix of finance and field-based teams, this could be your ideal next step.

The Role

In this fast-paced and varied position, you will:

Manage a national receivables portfolio *Work closely with franchisees and field management to control delinquency and minimise losses
*Resolve customer arrears and retention issues through proactive communication
*Conduct debtor-direct calling and negotiate realistic repayment plans
*Track and report on accounts, trends, and risk levels
*Recommend and support legal action when required
*Manage skip accounts, repossessions, and write-off submissions
*Provide guidance on credit sales, collections processes, and account management best practice
Support the growth of the credit business *Build strong relationships with regional sales teams and franchise networks
*Promote credit programmes, products, and benefits
*Train and support field personnel on credit processes
*Attend regional meetings and accompany field managers when needed
*Review compliance with internal programmes and credit approval processes
Drive planning and performance improvements *Analyse portfolio activity and create monthly action plans
*Produce weekly forecasts for management
*Develop reporting and presentations for field meetings
*Monitor performance trends and identify improvement opportunities
*Contribute to continuous improvement initiatives across the department
About You

You will thrive in this role if you are:
*Experienced in collections, receivables management, or financial services (2–4 years ideal)
*Confident communicating with customers, franchisees, and field-based staff
*Professional, organised, and able to manage a varied workload independently
*Skilled in MS Office and comfortable learning internal systems
*Flexible, adaptable, and motivated by solving problems and improving processes
*A strong communicator with excellent telephone and written skills
*Personable, positive, and able to build rapport quickly
GCSE-level education (or equivalent) is required.

Why Apply? This role offers:
*A mix of customer contact, credit management, and relationship-building
*The chance to work closely with regional teams across the UK
*Autonomy and responsibility within a supportive team
*Opportunities to shape processes and help improve performance nationally
*A company culture that values quality, customer focus, continuous improvement, and teamwork
If you’re ready to join a collaborative, high-performing team where you can make a real impact, we’d love to hear from you. Apply today to find out more.