We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester.
Client Details
This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.
Description
*Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
*Respond promptly to service requests, troubleshooting hardware and software problems effectively.
*Manage and maintain IT equipment, ensuring optimal performance and reliability.
*Support the installation, configuration, and updates of software and hardware systems.
*Collaborate with the technology department to improve IT support processes and documentation.
*Assist in maintaining IT security protocols and compliance within the organisation.
*Provide technical expertise and guidance to team members and other departments as needed.
*Work on IT projects to enhance system efficiency and user experience.
Profile
A successful Senior Deskside Engineer should have:?
· Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)
· Ability to troubleshoot and resolve hardware, software, network, and system issues.
· line management or team lead experience
· Demonstrated ability to work effectively in a team environment
· ITIL certification or experience?
· Excellent communication, customer service, and interpersonal skills
· Experience of Service management tools eg ServiceNOW, SysAID etc
· Willingness to learn new skills and technologies
· At least three years of experience in IT support or similar role
· Knowledge of MS Windows operating system, Microsoft Office
· Ability to troubleshoot and diagnose IT issues and provide solutions
· Attention to detail, accuracy, and quality
· Ability to work under pressure and meet deadlines
Job Offer
*Competitive salary ranging from £45000 to £55000 per annum.
*Permanent position with opportunities for career growth within the industrial/manufacturing sector.
*Comprehensive benefits package to support your professional and personal well-being.
*Collaborative and supportive company culture in a London-based office.
If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!