A prestigious London workspace is seeking a Front of House Manager to deliver an exceptional member experience for a single financial services client. This role offers the opportunity to set the standard for workplace hospitality within a design-led, flexible office environment that promotes wellbeing, productivity, and connection. You will lead a dedicated team, shape workplace culture, and ensure every interaction and detail is flawlessly delivered in an environment designed to help people thrive.
What you will do:
*Oversee daily front of house operations, maintaining exceptional standards across reception and communal areas.
*Lead, motivate, and develop the Member Experience team through clear objectives, regular one-to-ones, training, and feedback.
*Partner with the General Manager on recruitment, inductions, probation reviews, and appraisals to build a high-performing team.
*Build strong member relationships by understanding business needs and consistently exceeding expectations.
*Uphold company policies, procedures, and brand standards, acting as a senior presence when management is absent.
*Manage amenity stock levels, ordering, and deliveries within budget.
*Coordinate with wider teams to deliver weekly and monthly operational tasks on time.
*Ensure prompt, thoughtful handling of member requests and meeting room services.
*Liaise with facilities, maintenance, and cleaning teams to maintain presentation standards and health & safety compliance.
What you will bring?
*Proven experience in hospitality environments serving corporate clients, with a strong focus on exceptional service delivery.
*Experience leading or supervising teams, including performance management, training, and ongoing development.
*Excellent verbal and written communication skills, with the ability to engage confidently at all levels.
*Strong organisational skills with the ability to manage priorities and maintain attention to detail in fast-paced settings.
*A customer-focused approach developed through front of house or similar service-led roles.
*High standards of professionalism, integrity, and personal presentation.
*Experience handling administrative and financial processes, including billing queries, purchase orders (e.g. SAP), petty cash, and budget monitoring.
*Confident working cross-functionally, particularly with facilities teams, to maintain building standards.
*Skilled in handling complaints sensitively and escalating issues appropriately.
*GCSEs or equivalent qualifications suitable for customer-facing roles.
If this sounds like you, apply today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates