Customer Service Manager
Location: Camberley

Job Type: Full-time

Hours: 37.5 per week with flexitime

Salary: Up to £34,000 + Annual Bonus
Are you passionate about delivering exceptional customer experiences? A well-established company, known for its outstanding service and excellent staff retention, is looking for a Customer Service Account Manager to join its friendly and supportive team. This role is all about building strong relationships, providing first-class service, and ensuring every customer interaction leaves a positive impression.
What You’ll Do
*Customer Care: Be the first point of contact for enquiries, providing accurate information and timely responses.
*Relationship Building: Develop and maintain long-term relationships with customers, ensuring their needs are met and exceeded.
*Order & Quotation Management: Prepare quotations, process orders, and follow up to ensure smooth transactions.
*Problem Solving: Handle queries and resolve issues quickly and professionally, turning challenges into positive outcomes.
*Team Collaboration: Work closely with colleagues to deliver seamless service and contribute to team success.
What We’re Looking For
*Experience: Previous experience in customer service or account management, ideally in a product or technical environment.
*Skills: Excellent communication, strong attention to detail, and the ability to manage multiple priorities.
*Tech Savvy: Comfortable using MS Excel; SAP experience is a bonus.
*Personal Qualities: Proactive, adaptable, and a true team player.
What’s in It for You
*Competitive pension scheme
*Private health insurance
*Death in service benefit
*Increasing holiday allowance with service
*Flexitime working
*Free parking
*Comprehensive training and development programs
If you love helping customers and want to be part of a company that values its people, we’d love to hear from you! Apply today with your CV and a cover letter explaining why you’re the perfect fit.