Customer Service Advisor – Vaccination Services (Temporary Role)
Contract: Full-time, Temporary
Location: Hybrid (Monday–Friday, 9:00 AM – 5:30 PM)
Salary: Competitive
Are you a proactive problem-solver with a passion for delivering exceptional customer experiences? If you thrive in a fast-paced environment and enjoy being the first point of contact for customers, this temporary Customer Service Advisor role could be the perfect fit for you.
You’ll play a key role in supporting the smooth operation of our vaccination services, handling high volumes of calls and emails with professionalism and care. This is an opportunity to make a real impact during a busy period for a leading healthcare provider.
Why This Role Could Be Perfect for You
*You’re confident managing inbound and outbound calls and emails
*You have excellent organisational skills and can prioritise tasks effectively
*You enjoy problem-solving and handling customer queries with empathy and precision
*You’re comfortable working remotely while staying connected with your team
*You thrive in a role where attention to detail and urgency matter
What You’ll Be Doing
*Acting as the first point of contact for new and returning customers
*Managing inbound and outbound calls and emails via Zendesk
*Providing accurate information on services and supporting customers throughout their journey
*Handling complaints and escalating issues where necessary
*Maintaining a high level of professionalism and efficiency in all interactions
What You’ll Bring
*Proficiency in MS Word, Excel, and Outlook
*Previous experience in B2B client support
*Exceptional verbal and written communication skills
*A sense of urgency and ability to multitask under pressure
Desirable:
*Minimum 3 A-levels and 2+ years in a customer service role
*Healthcare sector experience
Why You’ll Love Working Here
*Be part of a dedicated team delivering essential healthcare services
*Remote working with structured hours for work-life balance
*A role where your organisational skills and customer focus make a real difference
If you’re ready to bring your customer service expertise to a team that values professionalism and care, we’d love to hear from you.
Apply today and help us deliver exceptional healthcare experiences.