CRM Specialist
An exciting opportunity has arisen at one of our elite US law firm clients for a tech-savvy CRM Specialist with a strong working knowledge of Salesforce to join the firm’s Marketing & Business Development team in London. This role offers a unique opportunity to shape the firm’s recent Salesforce transformation, where you’ll be the go-to CRM expert for the firm’s international offices across Asia, Europe and the Middle East.
*Generous Salary
*Exceptional employee benefits and in-office perks such us free meals
*09:30-17:30 working hours
*Hybrid working (4 days office / 1 day remote)
*City of London
The CRM Specialist Role
Our client is looking for a proactive communicator and critical thinker with excellent organisational skills, attention to detail and sound judgment. You’ll collaborate closely with global Marketing & BD colleagues, anticipate needs, manage projects independently and handle sensitive information with discretion. Duties include;
*Rollout, maintain and develop the new Salesforce CRM system to support the London business strategy in line with the wider firm
*Support users on the day to day running of the CRM by telephone or in person
*Responsible for maintaining and executing the data cleansing/maintenance strategy
*Update new company/person information using a variety of resources to enhance profiles
*Provide regular reports from the CRM system for senior management and for department heads across the firm
*Contribute to and support the wider marketing team with events management and related marketing activities
*Provide support to the Client update team with sending out mailings and creating distribution lists
*Manage relationships with the firms external suppliers
*Provide training to users when required to ensure business practices are followed
*Provide regular to ad hoc support to senior management on various projects
CRM Specialist Requirements
*Degree educated, Salesforce accreditation strongly preferred.
*Several years’ experience in a CRM data focused Marketing position in a legal or professional environment, using Salesforce (essential)
*Strong understanding of enterprise data structures will be essential for this role.
*Excellent IT skills and experienced in Excel, using databases and ability to adapt to new technology and processes
*Strong organisation and creative skills and a positive and flexible approach
For further information, contact Neil Hagan today!