Application Support Engineer (Higher Education) Location: London (Hybrid)
Duration: 6 Months (Initially)
Hourly Salary: £28.50
IR35: Inside (Must use an umbrella company)
Overview An experienced Application Support Engineer is required to provide Level 2 and Level 3 support for business-critical applications within a higher education environment. The role focuses on application stability, security, performance, and continuous improvement, working closely with internal teams and suppliers.
Key Responsibilities * Deliver Level 2 and Level 3 application support

* Troubleshoot and resolve complex incidents and issues

* Implement configuration changes, upgrades, and enhancements

* Manage application and infrastructure patching

* Coordinate with third-party vendors on maintenance and upgrades

* Support security, compliance, and data protection requirements

* Maintain technical documentation and user guidance

* Engage with business and technical stakeholders to support change and improvement

* Contribute to application roadmaps and planning

* Deliver user training where required

Essential Experience * Proven experience in application support (L2/L3)

* Experience with service management systems and processes

* Strong knowledge of configuration management, patching, and application security

* Experience in a customer-facing IT support role

* Ability to manage multiple priorities and work independently

* Strong communication and stakeholder management skills

* Knowledge of UK Higher Education systems and processes

* Understanding of UK GDPR / data protection

Desirable * Experience working in Higher Education

* Familiarity with agile delivery

* ITIL or relevant application certifications

Attributes * Highly organised and solutions-focused

* Able to explain technical issues to non-technical audiences

* Collaborative, adaptable, and committed to inclusive working practices

* Willing to support occasional out-of-hours work