Senior Office Technology Specialist (Audio Visual)
London | Full-time | Office-based | £70,000
We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm’s Tech Bar and the primary AV support specialist for the office.
This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.
The role
The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm.
The role combines:
*Senior 2nd line deskside and walk-up IT support
*Ownership of the Tech Bar function
*Hands-on AV and meeting room support
*Delivery of key IT projects
You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.
Key responsibilities
*Act as the senior presence on the Tech Bar, providing front-of-house IT support.
*Serve as escalation point for junior members of the team.
*Provide hands-on AV and meeting room support for client and internal meetings.
*Support and troubleshoot endpoint hardware, operating systems, and applications.
Lead and deliver IT projects including:
*Windows 11 rollout
*Laptop refresh programmes
*iPhone rollouts
*Work closely with stakeholders across the business, including partners and senior staff.
*Maintain accurate documentation and follow agreed processes and standards.
Skills and experience required:
*Proven experience in a senior 2nd line deskside or end-user IT support role
*Strong experience supporting users face to face in an office environment.
*Confident supporting AV systems and live meeting room technology
*Strong Windows and endpoint support background
*Excellent communication skills, with the ability to engage professionally with senior stakeholders.
*Calm, pragmatic approach to problem-solving in live environments.
*Experience within a law firm or professional services environment is highly desirable.
What the firm offers
*A trusted, visible role with genuine autonomy
*A mix of senior BAU support and project ownership
*Budget for training, certifications, and required equipment.
*A professional, collaborative working environment
*Opportunity to further develop expertise across office technology and AV.
This role will suit someone who enjoys being hands-on, visible, and trusted, and who takes pride in delivering high-quality support in a demanding professional services environment