Our client is looking for a polished and personable Receptionist to join a high-performing, award-winning business. As the first point of contact, you’ll be key to shaping a welcoming and professional experience for every customer.
This role goes beyond traditional reception duties. You’ll be involved throughout the customer journey — from initial enquiries and scheduling through to confidently recommending services and products that suit individual needs.
Key Responsibilities:
*Deliver exceptional customer service both in person and over the phone
*Manage bookings and maintain accurate customer records using an internal system
*Create a warm, professional welcome and ensure customers feel valued at all times
*Build strong knowledge of services and products to make confident recommendations
*Support wider team targets through excellent service and upselling where appropriate
*Handle day-to-day administrative tasks, including emails, enquiries, and maintaining front-of-house areas
*Process payments and manage till procedures accurately
*Maintain confidentiality and follow all company policies and procedures
*Complete end-of-day duties, including cashing up, reconciling payments, securing the premises, and preparing the reception area for the next day
About You:
Essential:
*Previous experience in a customer-facing role within hospitality, luxury retail, or a premium service environment
*Excellent communication skills with a confident, professional telephone manner
*Well-presented with a polished, professional approach
*Strong organisational skills and attention to detail
*Comfortable using computer systems and quick to learn new platforms
*Reliable, punctual, and a strong team player
*Own transport required due to location
Desirable:
*Experience using booking or CRM systems
*Background in sales or customer recommendations
What We Offer:
*Competitive hourly rate of £13
*Weekly commission (target - based)
*Average working hours of 33.06 per week
*One Saturday worked every 8 weeks
*Staff discounts
*Full training provided
*Supportive, professional working environment