THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Administrator working for a friendly business based in Hinckley.

This is a permanent full time position which is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

Answering the phones

Processing customer orders

Communicate with the warehouse to ensure orders are despatched in full where possible

To communicate with customers regarding orders and queries on orders
To communicate with the salesforce regarding orders and queries

To build relationships with customers through pro-active communication

Providing accurate delivery dates to customers/patients on products that are out of stock, after checking with the production department.

Resolve customer complaints by investigating problems, developing a solution and resolve with the customer.

Ensure returns are dealt with in a timely manner

Make follow up calls to existing customers once the orders are dispatched.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must have strong customer service and administration skills. It would be desirable that you have order processing experience but this is not essential.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can’t provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region’s premier employers. To search for all of our live jobs please visit us at macildowie.com.