We’re recruiting for a Leasehold / Property Administrator to join a busy and customer-focused team. This role involves managing leaseholder records, handling correspondence, processing payments, and supporting the resolution of queries and disputes, while ensuring compliance with data protection and company procedures.
The RoleYou’ll be responsible for maintaining accurate case records and progressing matters efficiently from start to finish, delivering a high standard of customer service at all times.
Key responsibilities include:
*Maintaining accurate records of leaseholders, lenders, and related parties
*Reviewing lease agreements and registration clauses to manage correspondence and disputes.
*Diarising key dates, tracking payments, and progressing follow-up actions.
*Handling calls, emails, and written correspondence from leaseholders, solicitors, and mortgage providers
*Processing payments accurately in line with company procedures
*Obtaining Land Registry documents and retrieving archived files as required
*Ensuring all documentation is securely scanned, filed, and GDPR-compliant.
*Escalating complex or sensitive matters to senior colleagues
*Supporting team targets, process improvements, and service standards
About You*Previous experience in an administrative or customer service role
*Strong letter-writing, communication, and organisational skills
*Confident handling customer queries and disputes, including complaints.
*Excellent attention to detail and ability to prioritise workload under pressure.
*Proactive, self-motivated, and able to work independently.
*IT-literate with good knowledge of Outlook 365 / Excel
*Professional, positive, and team-focused with a can-do attitude
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.