RQ1687605 - Contact Centre Advisor
other jobs Aatom Recruitment
Added before 1 Days
- England,London,City of London
- Full Time, Contract
- £20 - £23.04 per hour
Job Description:
Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1687605 - Contact Centre Advisor
Job Title: RQ1687605 - Contact Centre Advisor
Contract Duration: 3 Months
Hours per week: 36
Responsibilities will include:
• Be the first point of contact for customers making requests or enquiries through a variety of channels. (phone, email ,social media, f2f )
• Present an empathetic approach to supporting customers with support needs.
• Have a focus on delivering suitable outcomes for customer enquiries focusing on swift resolutions.
• Answering inbound calls within Service level agreement
• Experience in making outbound calls to customers maintaining the highest standard of customer care.
• Responsible for managing correspondence via CRM and various databases ensuring they are administered correctly providing accurate statistical returns.
• Monitoring consistency and accuracy across the team and ensure acknowledgements and correspondence are dispatched within corporate timescales.
• Raising safeguarding issues for vulnerable customers.
• Admin tasks associated with the return of paper and online forms
• Cross referencing information from the form with information currently held on CRM.
• Data entry of forms where matching has failed.
• Adding Vulnerability and Reasonable Adjustments based on what is told.
• Raising safeguarding issues to the contact centre manager
• Working through a queue of work, making referrals and closing completed tasks
• Highlighting upload issues - when data is showing incorrectly and keeping an audit trail of this
• Contribute to achieving contact centre targets and service levels, focusing on customer wait times, call quality, customer satisfaction and first-time resolution
Knowledge, skills, and experience
• Ability to prioritise own workload with high standard of organisational skills.
• Able to collect and present data clearly.
• Empathetic approach to the needs of the customer ensuring they receive a high standard of customer care.
• Ability to use CRM, and strong knowledge of IT software packages including Excel
• Quick and accurate data entry
• Contact centre experience.
• Hosing experience (desirable)
Job Title: RQ1687605 - Contact Centre Advisor
Contract Duration: 3 Months
Hours per week: 36
Responsibilities will include:
• Be the first point of contact for customers making requests or enquiries through a variety of channels. (phone, email ,social media, f2f )
• Present an empathetic approach to supporting customers with support needs.
• Have a focus on delivering suitable outcomes for customer enquiries focusing on swift resolutions.
• Answering inbound calls within Service level agreement
• Experience in making outbound calls to customers maintaining the highest standard of customer care.
• Responsible for managing correspondence via CRM and various databases ensuring they are administered correctly providing accurate statistical returns.
• Monitoring consistency and accuracy across the team and ensure acknowledgements and correspondence are dispatched within corporate timescales.
• Raising safeguarding issues for vulnerable customers.
• Admin tasks associated with the return of paper and online forms
• Cross referencing information from the form with information currently held on CRM.
• Data entry of forms where matching has failed.
• Adding Vulnerability and Reasonable Adjustments based on what is told.
• Raising safeguarding issues to the contact centre manager
• Working through a queue of work, making referrals and closing completed tasks
• Highlighting upload issues - when data is showing incorrectly and keeping an audit trail of this
• Contribute to achieving contact centre targets and service levels, focusing on customer wait times, call quality, customer satisfaction and first-time resolution
Knowledge, skills, and experience
• Ability to prioritise own workload with high standard of organisational skills.
• Able to collect and present data clearly.
• Empathetic approach to the needs of the customer ensuring they receive a high standard of customer care.
• Ability to use CRM, and strong knowledge of IT software packages including Excel
• Quick and accurate data entry
• Contact centre experience.
• Hosing experience (desirable)
Job number 3384487
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Aatom Recruitment
Company size: 2-10 employees
Industry: Staffing and Recruiting
Founded in 2009, AAtom Recruitment is a boutique recruitment that started in Coventry through our parent company AAtom Limited. We offer contract or p...