Showroom Sales Advisor
Annual Salary: £26,000–£28,000 + performance bonus up to £6,200 (OTE £34,200)
Location: Hemel Hempstead
Job Type: Full-time, 37 hours p/week
Our client is a prestigious, market-leading retailer specialising in luxury natural stone and porcelain flooring, renowned for exceptional design, craftsmanship, and service. With ongoing expansion plans, including new showroom openings this year, the business offers genuine long-term career progression, a supportive culture, and the opportunity to work within a highly skilled consultative sales environment.
This is a design-led, consultative sales role, working exclusively with warm inbound enquiries—no cold calling. Customers come through showroom visits, booked appointments, phone calls, and email enquiries. You’ll work with a diverse customer base, adapting your communication style to suit each individual and delivering a premium, professional showroom experience.
Career Progression
This position offers a clear and achievable internal progression pathway. High-performing Sales Advisors have the opportunity to develop into:
*Senior Sales Advisor
*Team Leader
*Showroom Management
Progression is supported through structured development, ongoing coaching, and exposure to leadership responsibilities as you grow.
Day-to-day Responsibilities
*Deliver an exceptional in-showroom customer experience.
*Handle inbound sales calls and make outbound follow-up calls to warm leads.
*Create quotations, process payments, arrange deliveries, and provide aftersales support.
*Offer confident, creative advice on product suitability, sizing, and design.
*Maintain accurate CRM records and daily activity logs.
*Arrange sample dispatches and confirm customer appointments.
*Maintain a pristine showroom environment and offer refreshments to visiting clients.
Required Skills & Qualifications
*Professional, friendly, and confident communicator across phone, email, and face-to-face interactions.
*Strong creative flair and interest in interiors or design.
*Consultative approach with the ability to guide customers through high-value purchasing decisions.
*Target-driven with proven ability to achieve KPIs.
*Highly organised with excellent time management skills.
*Proactive and responsive to customer needs.
*Experience in sales or customer service is highly desirable.
*Competent user of Microsoft Word, Excel, and CRM systems.
*Access to own vehicle and a valid driving licence (due to showroom location).
Benefits
*Competitive salary + performance bonuses
*Paid training and employee assistance programme
*Company pension and healthcare cash plan
*Enhanced maternity and paternity leave
*Employee product discounts
*Generous holiday allowance with purchase option
*Mental health and wellbeing support
*Two annual volunteering days