If you’re looking for a role where you can genuinely make a difference and build strong relationships with the public, this is a brilliant opportunity. You’ll join a supportive team as a customer service advisor where your communication skills and problem-solving mindset will be valued from day one.
Client Details
Our client, based in Maidstone, operates within the public sector and is known for delivering essential services to local communities. They are committed to providing a high-quality customer experience and are looking for someone who shares that passion.
Description
* Respond to customer enquiries via phone, email, and digital channels.

* Provide clear, accurate information and guidance in line with organisational policies.

* Log and update customer interactions using internal systems.

* Resolve issues efficiently or escalate where appropriate.

* Work collaboratively with internal teams to ensure smooth service delivery.

* Maintain a professional and empathetic approach in all customer interactions.

* Contribute to continuous improvement by identifying recurring issues or service gaps.

Profile
A successful Customer Service professional should have
* Previous experience in a customer service advisor role, ideally within public sector or service-led environments.

* Strong communication skills with the ability to handle sensitive or complex queries.

* Confident using IT systems and learning new processes quickly.

* A proactive, organised approach with the ability to manage competing priorities.

Job Offer
For the successful customer service advisor
* Excellent company benefits.

* Hybrid working arrangements.

* Competitive pay.