Job Name - Sales Account Manager
Reports to - Commercial Sales Manager
Department - Commercial Team
Location - Head Office - Harlow
Job Purpose
An exciting new opportunity in a fast past and fast-growing established business.
To grow, manage and maximize on existing customer providing full support for the customers’ needs ensuring they receive the best possible service as well as upselling on all product lines and building long and trustworthy working relationships with our customers.
Key Responsibilities
*To manage a set of existing clients to achieve activity, retention, and customer satisfaction targets.
*Building relationships with your clients and with a focus on exploring growth opportunities within these clients.
*Management of customer pricing and margin.
*Ensure that customers’ orders are processed correctly and delivered efficiently.
*To recognize opportunity within your accounts to provide and identify opportunities to sell additional products & services to customers ie telemetry, tank cleaning.
*Ensure accurate information, notes and quotes are regularly updated on every customer account.
*Ensure every customer in your tier is contacted dependant on how often they order.
*Working closing with the sales support administrators
*Attend training days where required.
KPI’s
*Outgoing calls.
*Existing account growth.
*Upselling across all product lines.
Person Specification
*Prior experience of working within a sales role
*A strong track record of relationship management both with internal and external stakeholders.
*Believes in and exhibits good client care.
*Excellent organisational and prioritisation skills, demonstrating that you can manage a complex portfolio in a fast-paced environment.
*Works well under pressure.
*To work well within a team as well as own initiative.
*Positive can-do attitude at all times.
*Written and oral communication skills.
*Attention to detail.
In return we offer
*Private health insurance after 1 years’ employment
*Death in service benefit after 1 year’s employment
*20 days holiday + 8 Bank holidays, 1 extra day of holiday for every full year of service up to 25 days
*A net contributions pension scheme (Employer 4% / Employee 5%)
*Recommend a friend policy (£250)
*Departmental incentives
Disclaimer: New Era Fuels do not work with recruitment agencies. If you are a candidate interested in this position, please apply for this role directly on the job board or contact the HR department via our ’working for us’ page on the New Era Fuels website.