Job Description: Customer Service Advisor
Full Time in Office in Chester
Customer Service Experience is essential
As a Customer Service Advisor, you will serve as the primary point of contact for our contractors, acting as the face and voice of the service. Your mission is to deliver exceptional support by handling a variety of inquiries through multiple communication channels, ensuring every contractor feels supported and valued.


Key Responsibilities
In this role, you will balance high-volume communication with administrative precision:
*Multichannel Support: Manage inbound queries via phone, email, and live chat across various campaigns.
*Proactive Outreach: Conduct outbound calls to provide updates, follow up on inquiries, and offer comprehensive support.
*Problem Resolution: Aim for "first-contact resolution" by identifying issues early and providing efficient solutions.
*Performance Excellence: Work consistently toward established KPIs to maintain high service standards and delivery speeds.
*Administrative Support: Complete essential data entry and admin tasks as directed by management to ensure smooth operations.


Candidate Profile
We are looking for a resilient, empathetic professional who thrives in a dynamic environment. You should possess:
*Experience: Previous background in customer service, ideally within a fast-paced or high-volume setting.
*Communication Skills: A confident, professional, and friendly telephone manner with strong written communication skills.
*Adaptability: The ability to learn new systems quickly—specifically gaining a deep understanding of payroll services and compliance.
*Critical Thinking: A natural problem-solver who can think on their feet and prioritize a shifting workload effectively.
*Target-Driven Mindset: Comfort working with performance metrics and a desire to meet or exceed team goals.
*Interpersonal Strengths: A patient, empathetic approach with a genuine "team player" attitude.


Why Join the Team?
This is an opportunity to develop your skills in a professional environment that values quick thinking and high-quality service. You will be part of a collaborative team dedicated to simplifying complex processes for our contractors.