We are seeking a dedicated Client Service Executive to manage the day-to-day operation of designated client activity, provide executive cover across a portfolio of accounts, and support Account Managers and the wider Client Services team. This role is pivotal in ensuring high-quality service delivery, maintaining client relationships, and supporting business growth.
Key Responsibilities
*Develop and maintain strong business relationships with clients, ensuring their instructions are actioned promptly and accurately.
*Take ownership of designated accounts, including stock reporting, invoicing, attending meetings, and monitoring productivity and service quality.
*Identify opportunities for business development and contribute to revenue growth.
*Provide executive cover across accounts, supporting smooth operation of the Client Services team.
*Liaise with Account Managers and colleagues to ensure timely invoicing and achievement of target margins.
*Prepare data, correspondence, and mailing requirements for clients as needed.
*Follow company work schedules, workflow procedures, and data input standards to ensure consistent and efficient service.
*Maintain high standards of customer service and quality across all areas of operation.
*Perform any other duties as required to support the team and business objectives.
Person Specification
*Strong communicator with excellent call-handling and IT skills; confident taking responsibility across a variety of tasks.
*Energetic, agile, and able to act quickly under pressure in a multi-tasking environment.
*Team player capable of working independently or collaboratively.
*Proactive, enthusiastic, and able to take ownership of accounts and initiatives.
*Highly attentive to detail and accuracy, even with routine tasks.
*Strong Excel skills and a keen aptitude for learning new systems and processes.
What We Offer
*Competitive salary
*Opportunity to work within a dynamic and supportive team
*Career development opportunities in client services and account management
*Central location in Grays with easy access to transport links
If you are proactive, client-focused, and thrive in a fast-paced environment, this is an excellent opportunity to develop your career in client services.


Monday to Friday : 8.30am-5pm