Adjudicator
Location: London
Salary: £33,600

Do you have a passion for fairness, a sharp legal mind, and the ability to make impartial decisions that truly make a difference?
We are looking for a dedicated Adjudicator (Case Handler) to join our Dispute Resolution Team in London. In this pivotal role, you’ll help resolve complex disputes, applying legal principles with empathy and clarity, ensuring consumers receive fair outcomes and accredited businesses are treated with integrity.
This is more than just casework it’s about upholding standards, protecting consumers, and driving trust across the industry.

The Role *Manage and resolve mid to high complexity disputes between consumers and accredited businesses
*Assess and weigh up evidence, applying relevant legislation, codes of practice, and case law
*Deliver impartial, well-reasoned decisions that are clear, fair, and empathetic
*Communicate effectively with all parties, often in sensitive and challenging circumstances
*Balance a varied caseload while meeting deadlines and performance targets
*Contribute ideas to improve processes and enhance the overall dispute resolution service
About You *Background in alternative dispute resolution, case handling, or legal decision making
*Solid understanding of consumer and contract law
*Exceptional written and verbal communication skills — able to explain complex issues simply and persuasively
*A strong customer service ethos, with resilience in handling sensitive or challenging situations
*Ability to manage competing priorities and deliver high-quality outcomes to strict timelines
*Familiarity with CRM systems (Salesforce/Zendesk) and a law degree (advantageous but not essential)


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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114