Call Centre Agent
?? Wrexham

?? Full-Time, Permanent

?? £24,570 per annum

?? 37.5 hours per week — Rotational shifts between 7am–8pm
Are you a natural problem-solver who loves talking to people? Do you thrive in a fast-paced environment where no two calls are the same? If you’re passionate about delivering brilliant customer service, we want to hear from you.
Join a team that plays a crucial role in keeping homes safe, comfortable, and well-maintained across the UK.
? What You’ll Be Doing
As the first point of contact for residents, you’ll be the calm, reassuring voice on the end of the phone. Your day will include:
*Handling inbound calls and providing clear updates on maintenance and repair work
*Supporting residents with confidence, clarity, and empathy
*Logging information accurately and updating internal systems
*Escalating complex issues to specialist teams when needed
*Pitching in with general administrative support to keep things running smoothly
? What You’ll Bring
Essential:
*GCSE Maths & English (or equivalent)
*Experience in customer service and administration
*The ability to stay calm, professional, and solution-focused
*Excellent communication skills and a confident telephone manner
*A team player who’s equally comfortable working independently
Desirable:
*Customer service qualifications
*Fire Warden, First Aid, or DSE training
*Additional call-handling or service centre experience
?? Why This Role?
You won’t just be answering phones — you’ll be helping people feel supported and informed at times they need it most. You’ll join a friendly, hardworking team where your contributions are valued and your development matters.
This is your chance to be part of something meaningful, where every conversation makes a difference.
?? Ready to Apply?
If you’re enthusiastic, customer-focused, and ready for a role where you can truly make an impact, we’d love to hear from you.
Apply today and take the next step in your customer service career.