Our client is looking for a customer service advisor to join their team, they are a friendly team who thrive on delivering high levels of customer service.


Key Responsibilities
Respond promptly and professionally to customer enquiries via phone, email, and webchat
Meet and greet customers in person, ensuring a friendly and welcoming experience
Handle delivery queries, resolving issues efficiently and effectively
Provide first-line support for customer service and sales enquiries
Process customer orders and complete associated administrative tasks accurately
Manage incoming calls and webchat interactions to a high standard
Address and resolve customer complaints, escalating where necessary
Collaborate with internal teams to ensure a seamless customer experience
Maintain accurate and up-to-date records of customer interactions and transactions
Develop and maintain strong product and service knowledge, identifying opportunities to cross-sell
Consistently deliver excellent service to ensure high levels of customer satisfaction
Person Specification – Skills & Experience
Previous experience in a customer service or sales role (desirable)
Excellent communication and interpersonal skills
Strong problem-solving ability with good attention to detail
Confident using customer service systems and Microsoft Office applications
Ability to work independently as well as part of a team
A positive, proactive attitude with a genuine commitment to delivering exceptional customer service


Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.