Customer Service Advisor - Great Location, Monday to Friday 0830 - 1700hrs
* Excellent career prospects
* Full time - permanent role
* Ample parking
* Generous basic salary plus benefits
* Vibrant Team Environment.

Role Overview
We’re looking for an organised and proactive Customer Service Officer to support the business operations. You’ll manage orders, administration, and communication across multiple teams, ensuring a high standard of service and timely delivery.

This is a fast-paced role suited to someone who enjoys juggling priorities, solving problems, and working collaboratively.

Key Responsibilities

* Manage new build orders and associated administration from start to finish
* Process call-offs, raise quotations, and handle enquiries via phone and email
* Liaise with internal teams to ensure smooth order processing and delivery
* Monitor order volumes and manage workload to meet daily capacity
* Communicate delays or shortages promptly and clearly
* Produce accurate weekly and monthly reports
* Support KPI tracking and continuous improvement initiatives




What You’ll Be Doing

* Coordinating tasks across multiple departments
* Maintaining strong working relationships with branch teams and site contacts
* Ensuring orders are processed accurately and on time
* Supporting team members to meet service deadlines
* Reviewing processes and suggesting improvements




What We’re Looking For

* Excellent communication and telephone skills
* Strong organisational skills with great attention to detail
* Confident working independently and as part of a team
* Calm, resilient, and able to work well under pressure
* Positive, driven, and proactive attitude




Skills & Experience

* Good numeracy skills
* Strong Excel skills for reporting
* Confident using Microsoft Teams
* Ability to manage and prioritise workload effectively



Why Join Us?

* Fast-paced, collaborative working environment
* Opportunity to develop your skills and progress
* Supportive team culture focused on continuous improvement