Purpose of the Role
King’s Cross is one of London’s most distinctive and successful mixed-use developments - an inspiring place to work, visit and live. The estate brings together a vibrant blend of culture, creativity, commerce, and community across 67 acres of beautifully designed public realm. Home to global businesses, world-class education institutions, independent retailers, award-winning restaurants, major cultural organisations and diverse residential neighbourhoods, King’s Cross is a destination that champions innovation and sustainability.
We work in partnership with The King’s Cross Group (KXG), who directly work for the owners of King’s Cross, to deliver operational excellence by putting our customer first. As part of the King’s Cross Estate Service Team, you will part of the team that contributes to maintaining a welcoming, safe, and high-quality environment that reflects the estate’s commitment to excellence. We work collaboratively with partners, occupiers, and the wider community to ensure the area continues to thrive, delivering exceptional experiences for everyone who spends time here, whether that be occupiers or the 19 million visitors who visit the Estate. Joining us means becoming part of a forward-thinking, people-centred estate that values creativity, integrity, and continuous improvement.
As part of the King’s Cross Estate Service Team, you will act as ambassadors for King’s Cross, bringing our team values to life daily (Love King’s Cross, In it Together, Protect the Planet, Truth and Honest and Keep it Real). You will contribute to maintaining a welcoming, safe, and high-quality environment that reflects the estate’s commitment to excellence. Working collaboratively with partners, occupiers, and the wider community to ensure the area continues to thrive and deliver exceptional experiences for everyone who spends time here. Joining us means becoming part of a forward-thinking, people-centred estate that values creativity, integrity, and continuous improvement.
In this pivotal position, you’ll deliver outstanding operational expertise and planning across all year-round events, enlivenment and commercialisation activities on the 67-acre mixed-use King’s Cross estate. Collaborating closely with internal placemaking teams and client management, you’ll bring our seasonal events calendar and enlivenment strategy to life with precision and flair, in accordance with the King’s Cross Group’s Customer Experience, Marketing, Events & Enlivenment strategies. Supporting the Head of Experience in delivering first-class experience management aligned to the King Cross purpose.
Supporting the Head of Experience and the wider estate team, you’ll champion first-class estate management aligned with the King’s Cross vision. Prioritising "brilliant basics" – such as consistent delivery, accurate reporting, operational work streams and efficient time management – you’ll ensure we achieve our business goals while fostering innovation through cutting-edge processes, technology, and empowered partnerships.
By cultivating a collaborative, inspiring culture, you’ll unite the Event operational team around client objectives, driving logistics and operations in a bustling, ever-evolving environment. Ideal for a proactive individual with exceptional organisational skills, attention to detail, and strong communication abilities, this role empowers you to create lively, engaging public spaces that leave customers and visitors inspired and delighted.
This position will be responsible for leading the Experience Events Team, while managing all operational elements with events production agencies and commercial activations across the public realm, as well as retail and commercial occupier customer events. You will achieve this by enhancing the value of King’s Cross through excellent customer experience, well maintained and efficiently run activations and thorough effective budget management.
Managing all operational and risk aspects of events and activations will be key to ensure the compliance of all H&S documentation; safe set up and break out of all events, with the ambition of this leading to all occupiers and visitors to King’s Cross engaged via a vibrant and colourful events and experience programme.
Ensuring compliance with regulations and Savills’ procedural standards, managing customer relationships and supporting the delivery of asset value through a seven-day operation.
As a member of the Experience Team, the role will support the Head of Experience in delivering the King’s Cross strategy and form a part of the senior team members’ responsible for developing and implementing a ’one team’ work culture across the Experience Team.
Key Responsibilities
· Working with customer facing teams and King’s Cross Customer Experience and Event & Enlivenment Team, you will be responsible for delivering the estate-wise events set by KXG from end-to-end, ensuring effective mobilisation and operational budget management.
· You will represent King’s Cross, ensuring you demonstrate the KX values and exemplify our customer experience strategy.
· Collaboration with cross-functional teams to determine event goals, objectives, and strategies.
· Deliver and manage the portfolio of events, enlivenment and commercialisation activations across the entire Estate. Oversee event logistics, and supervise on-site event operations, resolving any challenges that may arise prior to, during and after events.
· Manage all event-related documentation, from initial proposals, designs, mood-boards, presentation schedules, reports and meeting minutes to post-event summaries, lessons-learnt and analytics.
· Manage post-event reporting including devising and implementing effective feedback processes.
· Create and foster strong relationships with internal departments, customers, and external suppliers.
· Collaborate closely with the KXG Senior Events & Enlivenment Manager, the KCES Neighbourhood Manager, Engagement Manager, Customer Events Executive and the KXG Marketing & Communication Teams to align event strategies, communication, advertising and execution.
· Assist in event marketing, contributing to promotional campaigns and activities across various media platforms, collaborating with marketing teams on event materials and collateral, ensuring consistent branding and messaging.
· Drive continuous improvement, analysing event outcomes and gathering feedback to enhance future event planning and execution.
· To repr