In this role, you will be responsible for supporting the effective management of income collection across a portfolio of managed assets. Key duties include monitoring outstanding balances, coordinating with internal stakeholders, and implementing appropriate recovery strategies to ensure timely payments, maintain healthy cash flow, and support overall client satisfaction.
Duties:
*Monitor and manage arrears across a defined portfolio, maintaining accurate records and audit trails.
*Apply effective collection strategies, working closely with internal stakeholders to prioritise and resolve accounts.
*Prepare and distribute arrears reports with clear commentary for clients and internal teams.
*Liaise with tenants to resolve outstanding balances, building professional relationships and escalating where necessary.
*Instruct and oversee third parties (agencies/solicitors) on recovery or legal action when required.
*Reconcile tenant accounts and maintain accurate data across property and finance systems.
*Support reporting, client meetings, and continuous improvement initiatives within the credit control function.


Experience:
*Experience in credit control or rent collection, preferably in property management or commercial settings.
*Proficient with Re-Leased or similar property management systems; strong Microsoft Office skills, especially Excel and Outlook.
*Excellent numeracy, attention to detail and organisational skills. Able to manage multiple accounts simultaneously.
*Strong written and verbal communication; professional, calm and confident approach.
*Proactive, practical, positive and collaborative, working effectively across teams.


To be considered for this opportunity, please submit your CV via this link.