Central London | 40 hours | Monday to Friday | £40 to £50K (DOE)
Join Reebok as a Customer Service Manager – Lead, Inspire, Deliver!
Our client, Reebok is looking for a Customer Service Manager to lead their dynamic team of Customer Service Executives. Reporting to the Head of Sales Operations & Customer Service, you’ll oversee the day-to-day function of our customer service operations, ensuring excellence, efficiency and top-tier customer satisfaction.
To Be Considered:
You must have previous fashion experience and meet the following criteria, along with a minimum of 3 years’ UK based work experience in a similar role.
What You’ll Do:
*Lead, coach, and develop a high-performing customer service team
*Supervise Customer Service Coordinators, supporting them with questions, challenges and order management
*Analyse order books, track KPIs and ensure smooth order fulfilment
*Manage customer data, including pricing, part numbers and VAS
*Build strong relationships with internal teams and key customers
*Assist in resolving credits, returns and order challenges
*Drive improvements in efficiency and customer experience
*Deputise for the Head of Department when required
What We’re Looking For:
*Previous fashion industry experience is a must
*Strong leadership and people management skills
*Excellent organisational skills and attention to detail
*Analytical mindset with reporting experience
*Proficient in Microsoft Office, especially Excel; Styleman experience is a plus
*Initiative, enthusiasm, and a positive, can-do attitude
*Team player with the ability to share best practices
*Interest in sports and fashion is a bonus
What’s in It for You?
*£40,000 to £50,000 (depending on qualifications & experience)
*25 days of annual leave + bank holidays
*Additional days holiday between Christmas and New Year if the Directors decide to close the business
*Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
*1-day WFH after probation and training at the company’s sole discretion (non-contractual)
*Workplace Pension Scheme
*60% Discount on our products that we have on Ecommerce
*Sample sales 2+ times a year
*Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
*Statutory sick pay
*Annual pay review and/or bonus at the Directors discretion
Apply Now to lead a passionate team and help Reebok continue delivering exceptional service to their customers!