Service Desk / 1st Line Technical Support - Nottingham
other jobs Adecco
Added before 5 Days
- England,East Midlands,Nottinghamshire
- Full Time, Permanent
- £23,000 - £24,000 per annum
Job Description:
Service Desk / 1st Line Technical Support - Nottingham - £24,000
A fantastic opportunity for someone looking to start or develop their IT career. You’ll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.
Role Highlights:
*First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
*Log and manage tickets accurately in the ITSM tool.
*Escalate issues when needed and keep users updated throughout.
*Follow ITIL-aligned processes and SLAs.
What We Need:
*Strong communication skills and confidence on the phone.
*Customer service experience (IT experience is a bonus).
*Good attention to detail + willingness to learn.
Desirable: Active Directory, Office 365 or ITSM tool knowledge.
Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now!
A fantastic opportunity for someone looking to start or develop their IT career. You’ll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.
Role Highlights:
*First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
*Log and manage tickets accurately in the ITSM tool.
*Escalate issues when needed and keep users updated throughout.
*Follow ITIL-aligned processes and SLAs.
What We Need:
*Strong communication skills and confidence on the phone.
*Customer service experience (IT experience is a bonus).
*Good attention to detail + willingness to learn.
Desirable: Active Directory, Office 365 or ITSM tool knowledge.
Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now!
Job number 3413062
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