Spotlight Jobs is now recruiting for a developing ACM in Lancashire for an experienced Motor Claims Team Leader. Excellent opportunity to develop your leadership skills, coupled with your technical knowledge of motor claims.
Working hours are Mon - Fri 9am - 5.30pm.
What you will be doing:
*Lead a team of On-Hire claims handlers
*Performance management of staff, dealing with all aspects of people management, including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
*Undertaking handler audits of a minimum of 5 file audits per handler per month, highlighting trends, training and development needs, along with driving integral data within the claim file and prompt correct liability decision making
*Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge of areas of indemnity, liability, and validation
*Maximise capture opportunity for our panel of service providers, delivering the right outcome
*To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
*Ensure the effective management of inbound call handling philosophies are adhered to
What we are looking for:
*Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
*To lead by example and endorse the company behaviours and values
*Previous credit hire motor claims experience is essential
*Highly motivated self-starter
*Clear, focused and determined approach to problem solving
*Authoritative manner with ability to listen
*Persuasive, strong, and confident communication skills
*People Management experience essential coupled with Credit Hire claims experience