Head of Operations
Location: West Sussex
Salary: £50,000
Job Type: Full-time, Permanent
Hours: Monday – Friday, 9:00am to 5:00pm
Additional: Driving licence required
The Role
A fantastic opportunity has arisen for an experienced Head of Operations to join an organisation known for delivering high-quality large-scale experiences. This is a hands-on leadership role responsible for overseeing daily operations, improving processes, and ensuring seamless delivery of major events. Reporting directly to the Managing Director, you will play a key part in shaping operational standards and driving continuous improvement.
Key Responsibilities
*Lead, motivate, and support the Operations team
*Oversee end-to-end delivery of large events,
*Review, improve and implement operational processes to increase efficiency and consistency
*Establish operational standards, KPIs and best practice frameworks
*Manage budgets, suppliers, staffing schedules and resource planning
*Maintain high standards of service, ensuring compliance, health & safety and quality assurance
*Coordinate logistical planning and operational documentation
*Support international event delivery, including essential annual travel to Europe
About You
To be successful in this role, you will have:
*Experience in a senior operations position
*Strong people leadership skills with the ability to inspire and mentor a team
*Proven experience improving or redesigning operational processes
*A calm, solutions-focused approach with excellent decision-making abilities
*Confidence working with CRM systems and strong Microsoft Office skills
*A full UK driving licence and access to a vehicle
Benefits
*Competitive salary
*Opportunity to lead high-profile operations within a growing organisation
*International travel opportunities
*Collaborative, supportive working environment
If you are interested in this position, please apply as soon as possible to be considered for this position.