Purpose of the Role
To provide support to the Resident Services team in the delivery of a high quality service for the benefit of clients and tenants with a focus on the Lettings and Administration of 148 Built to Rent (BTR) apartments at The Assembly.
Key Responsibilities
· Prioritise customer service, ensuring residents have the best possible experience including being available to residents at site reception.
· To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
· To work alongside wider team to support resolving maintenance issues by liaising with residents and contractors to achieve solution.
· Achieving client set KPI’s and targets.
· Arranging and conducting property viewings.
· Feedback and arrange void works in apartments needed for new lettings.
· Negotiating and processing offers.
· Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
· Negotiating and managing renewals.
· Work alongside central facility management and Health and Safety teams within Savills for reporting and reactive issues.
· Working alongside central Tenancy Progression team to complete deals.
· Provide regular lettings reporting and feedback for client reports.
· Be part of regularly updating property advertisements on portals and social media appropriate
· Regularly feeding back to onsite property management team on presentation and condition of apartments.
· Support resident events and activities.
· Responding to additional resident queries and concerns where required.
· Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre arranging check in reporting.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
*Proven experience in similar roles (BTR preferred but not essential)
*Up to date knowledge of appropriate Regulation and Legislation
*Excellent written and spoken etiquette
*Common sense approach
*Ability to think on their feet and make considered decisions
*Outgoing, warm and friendly personality
*Organised, meticulous, tenacious
*IT literate and Social media savvy
Working Hours - 5 Over 7 Days 8am – 5pm
Salary - Basic Salary up to £34,500.00 p/a. Up to 10% discretionary bonus.
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Please see our Benefits Booklet for more information.