Customer Service Team Leader
other jobs Hanto Recruitment
Added before 5 Days
- England,East of England,Norfolk
- Full Time, Permanent
- £30,000 - £32,000 per annum
Job Description:
INTRODUCTION
We are once again working with an independent company based in Swaffham, who are looking for a Customer Service Team Leader to join their team. This role will see you leading and motivating a small customer service team to deliver exceptional service and achieve performance targets. If you have experience in leading a team, delivering great customer experience, and working in a fast-paced environment then we would love to hear from you. You will be fully office based, working Monday – Friday, and 1 in 5 Saturdays (with time off in lieu).
THE ROLE OF A CUSTOMER SERVICE TEAM LEADER
*Acting as the point-of-contact between the company and its customers, delivering high standards of service and representing the company’s values.
*Leading and motivating a team of 6 customer service executives in the delivery of customer support, including performance management and metrics, training and development, and workflow management.
*Generating team reports on performance and quality, to provide insights and action plans to uphold great service standards.
*Responding to customer enquiries over the phone, managing any escalations or cross-team collaborations as required.
*Staying informed about sector trends to provide insights to customers.
*Reporting team performance and insights to senior management, suggesting any areas of improvement or further training required.
*Allocating workflows and managing team schedules to allow for smooth delivery of service
*Demonstrating strong communication skills, both to the team you’re leading, as well as with other departments that you will be working with closely.
*Working in a fast-paced and ever-changing environment, with a focus on multi-tasking and prioritisation.
THE REQUIREMENTS OF A CUSTOMER SERVICE TEAM LEADER
*Proven experience in a customer service setting
*Proven experience in leading a team, with a focus on training/mentoring
*Strong communication and interpersonal skills
*Ability to work calmly in an adaptable environment
*Excellent organisational skills
DETAILS
*Swaffham, PE37
*Up to £32,000
*Monday – Friday, 8.45am – 5.30pm (40 hour week)
(Discussions currently in place about 2 other shift patterns, 7.45am start and 9.45am start to be completed on a rota system)
*Working 1 in 5 Saturdays, 9am – 4pm with time off in lieu
*Fully office based
*Free parking onsite
We are once again working with an independent company based in Swaffham, who are looking for a Customer Service Team Leader to join their team. This role will see you leading and motivating a small customer service team to deliver exceptional service and achieve performance targets. If you have experience in leading a team, delivering great customer experience, and working in a fast-paced environment then we would love to hear from you. You will be fully office based, working Monday – Friday, and 1 in 5 Saturdays (with time off in lieu).
THE ROLE OF A CUSTOMER SERVICE TEAM LEADER
*Acting as the point-of-contact between the company and its customers, delivering high standards of service and representing the company’s values.
*Leading and motivating a team of 6 customer service executives in the delivery of customer support, including performance management and metrics, training and development, and workflow management.
*Generating team reports on performance and quality, to provide insights and action plans to uphold great service standards.
*Responding to customer enquiries over the phone, managing any escalations or cross-team collaborations as required.
*Staying informed about sector trends to provide insights to customers.
*Reporting team performance and insights to senior management, suggesting any areas of improvement or further training required.
*Allocating workflows and managing team schedules to allow for smooth delivery of service
*Demonstrating strong communication skills, both to the team you’re leading, as well as with other departments that you will be working with closely.
*Working in a fast-paced and ever-changing environment, with a focus on multi-tasking and prioritisation.
THE REQUIREMENTS OF A CUSTOMER SERVICE TEAM LEADER
*Proven experience in a customer service setting
*Proven experience in leading a team, with a focus on training/mentoring
*Strong communication and interpersonal skills
*Ability to work calmly in an adaptable environment
*Excellent organisational skills
DETAILS
*Swaffham, PE37
*Up to £32,000
*Monday – Friday, 8.45am – 5.30pm (40 hour week)
(Discussions currently in place about 2 other shift patterns, 7.45am start and 9.45am start to be completed on a rota system)
*Working 1 in 5 Saturdays, 9am – 4pm with time off in lieu
*Fully office based
*Free parking onsite
Job number 3433513
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