Our client is a prestigious, internationally renowned establishment committed to a 2030 Digital Strategy which is a Multiyear multi-million-pound programme to review their existing technology landscape to renew, consolidate and/or replace major systems and business applications.
Within that, a new programme of work is kicking off to consolidate multiple existing CRM’s by implementing a new Salesforce system. The SI has been chosen, and the solution will start being built from April onwards and will be a 16 month programme of work.
The new CRM will need to deliver 2 core functions as a minimum:
*Student Recruitment & Admissions – customer journey from enquiry to onboarding
*Student Engagement – student welfare, changing courses, etc
Additional functions that may be added:
*B2B engagements –External Partners, local authorities, other Universities
*Alumni interactions – Events, donation, etc
The Programme Director is in place as is the Project Manager. We are now building a team with a Solutions Architect, Business Analyst and Digital Transformation Manager.
The Business Analyst will work closely with the Solutions Architect and together will be making sure that the SI does not overly customise the solution but configure as per the agreed programme plan.
This role will be documenting the "as is" processes, re-engineering and creating the new "to be" to include documenting the standard operating procedures. Salesforce will be integrated to other core systems too so working on that also
Experience seeking:
*Extensive Business Analysis reviewing and documenting "as is" processes and creating "to be" processes including documenting new standard operating procedures.
*Experience of working as a Business Process Analysis with CRM systems with a high preference to Salesforce but D365 or other will be considered.
*Working with Solutions Architects to make sure processes match solution design
*Salesforce Education Cloud Deployment – Bonus
*Must be able to work in Lancaster 2 days a week, rest remote.
This is an exciting 16 month fixed term contract and time to join this programme, right at the beginning where you can help define the design core business processes