Customer Service Station Assistant
other jobs Adecco
Added before 5 Days
- England,South East,Berkshire,Bracknell Forest
- Part Time, Contract
- £13.45 per hour
Job Description:
Customer Service Station Assistant
Location: Bracknell RG12 1HX
Rate of Pay: £13.45 per hour
Working Days: Monday - Sunday
Shifts:
*Earlies: 6am - 2pm
*Lates: 2pm - 10pm
Flexibility will be needed for start and finish times.
About the Role
We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Service Assistants. In this role, you’ll be the welcoming face of Southwestern Railway, helping create a safe, positive, and friendly station environment for all passengers.
Working at our automatic ticket gate lines, you’ll support customers with confidence and professionalism-ensuring smooth station operations while always delivering excellent customer service.
What You’ll Do
*Provide a warm, friendly welcome to all customers entering the station
*Ensure passengers have the correct and valid rail tickets for travel
*Operate automatic ticket gates safely and efficiently
*Maintain a safe station environment, identifying and reporting risks (slips, trips, falls)
*Assist passengers with enquiries, offering clear guidance or seeking support from SWR staff if needed
*Carry out station security searches and stay vigilant around gate lines
*Apply HOT and WHAT protocols and follow Stay Safe briefings
*Report unusual behaviour or suspicious items in line with security procedures
What We’re Looking For
*Good written and verbal English skills
*Clear DBS check
*Willingness to adhere to SWR’s Drugs & Alcohol Policy
*Professional and well-presented appearance
*Reliability, confidence, and a passion for helping customers
*Ability to remain calm and friendly in a busy station environment
Why Join Us?
*Full training provided (including security and safety procedures)
*Supportive team environment
*Opportunity to gain valuable customer service and transport sector experience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Location: Bracknell RG12 1HX
Rate of Pay: £13.45 per hour
Working Days: Monday - Sunday
Shifts:
*Earlies: 6am - 2pm
*Lates: 2pm - 10pm
Flexibility will be needed for start and finish times.
About the Role
We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Service Assistants. In this role, you’ll be the welcoming face of Southwestern Railway, helping create a safe, positive, and friendly station environment for all passengers.
Working at our automatic ticket gate lines, you’ll support customers with confidence and professionalism-ensuring smooth station operations while always delivering excellent customer service.
What You’ll Do
*Provide a warm, friendly welcome to all customers entering the station
*Ensure passengers have the correct and valid rail tickets for travel
*Operate automatic ticket gates safely and efficiently
*Maintain a safe station environment, identifying and reporting risks (slips, trips, falls)
*Assist passengers with enquiries, offering clear guidance or seeking support from SWR staff if needed
*Carry out station security searches and stay vigilant around gate lines
*Apply HOT and WHAT protocols and follow Stay Safe briefings
*Report unusual behaviour or suspicious items in line with security procedures
What We’re Looking For
*Good written and verbal English skills
*Clear DBS check
*Willingness to adhere to SWR’s Drugs & Alcohol Policy
*Professional and well-presented appearance
*Reliability, confidence, and a passion for helping customers
*Ability to remain calm and friendly in a busy station environment
Why Join Us?
*Full training provided (including security and safety procedures)
*Supportive team environment
*Opportunity to gain valuable customer service and transport sector experience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Job number 3439782
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