The service Co-ordinatorplays a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling, and administrative support to the sales team.
Client Details
Our clients reputation is built on reliability, customer focus, and a commitment to health and safety. As they continue to grow, they are looking for a proactive and organised service co-ordinator to join our team and support both their operational and sales functions.
Description
*Act as the first point of contact for incoming service calls and customer queries, providing professional and helpful responses.
*Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly.
*Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability.
*Communicate job details to technicians and ensure they are equipped with the correct information and resources.
*Monitor technician job progress and update customers where necessary on service status or delays.
*Record and maintain accurate service records, appointments, and call logs in the company’s CRM/system.
Profile
A successful Service Co-Ordinator should have:
*Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.
*Confident and professional telephone manner with excellent customer service skills.
*Good communication skills, both written and verbal.
*High attention to detail and accuracy when preparing documentation and quotations.
Job Offer
*Permenant position
*Opportunities to develop skills in a professional and supportive environment.
*Potential for future opportunities within a dedicated team.
If you are ready to take on the role of Service Co-Ordinator in Westerham, apply today to join this dedicated organisation.