Helpline Counsellor
  • England,North West,Greater Manchester
  • Full Time, Permanent
  • £30,000 - £34,000 per annum
Job Description:
Wellbeing Counsellor
£ FTE
Onsite
Must include a Saturday evening shift.
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ’Best Places to Work’ organisation as an EAP Counsellor.


Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.


Day to Day Responsibilities:
*Providing an efficient and effective telephone counselling service to all callers
*Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
*Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution


Requirements:
*Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
*12 months post qualification experience
*Registered member of the BACP or equivalent
*High level of computer literacy (MS Office, Word, Excel and PowerPoint)


Employee Benefits:
*5 days’ holiday, plus bank holidays
*Day off on your birthday
*Holidays increase after 2- and 5-years’ service
*Cash plan for you (and your children, if any)
*Private medical insurance after 5 years’ service
*Pension Plan and Life Insurance
*Support with revalidation and CPD
*Funding support with training and development 11. Holiday season bonus after 3 years’ service
*Profit share scheme
*Season ticket loan scheme after 6 months and successful completion of probationary period
*Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
*Free 24/7 onsite gym with regular group classes


47589LS1R21
INDHA
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Job number 3454184

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Company Details:
The Portfolio Group
The Portfolio Group are a leading recruitment agency operating in the specialist fields of payroll, credit control, procurement, and HR & Reward.
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