As a Customer Care Advisor, you will be supporting all aspects of the customer journey with my client in the fine jewellery sector.
You’ll be supporting both online and in-store customers, act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time.
Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards.
The role:
*Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
*Manage appointments, ensuring customers are well-prepared and informed
*Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
*Collaborate with other teams to ensure customer expectations are met in line with company guidelines
*Demonstrate exceptional customer service and attention to detail
*Participate in active learning and knowledge sharing to enhance customer experience and performance
*Develop comprehensive product knowledge and act as a brand ambassador
*Assist the sales team in retail operations as needed
About you:
*Bachelor’s degree or equivalent experience
*Proven experience in customer service, preferably in a retail environment
*Proficiency with CRM systems and multiple communication platforms
*Strong organisational and time management skills
*Excellent verbal and written communication skills
*High attention to detail and accuracy
*Ability to work e?ectively in a fast-paced environment and communicate with various stakeholders
*Knowledge of the jewellery industry is a plus
This role is fully onsite, based in Hatton Garden, London
Salary - £26,000-£27,000 per annum