CRM Specialist | Luxury Fine Jewellery | London | Up to £40,000
Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a CRM Specialist for their flagship boutique.
This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.
What we offer our CRM Specialist: *Private healthcare
*Wellbeing support via an EAP programme
*Jewellery loyalty scheme
*Birthday day off
*Team socials
*Office snacks
*Opportunity to wear the brand’s jewellery
CRM Specialist Key Responsibilities: *Manage new and existing client enquiries alongside the retail team
*Deliver a first-class customer experience in store, online and via telephone
*Proactively drive sales through relationship building and client development
*Ensure best practice in clienteling, database capture, collection previews and local networking
*Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)
*Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints
*Act as a brand ambassador, leading by example in all client interactions
*Recruit and develop High Net Worth clients within and beyond the boutique
*Propose and implement elevated, luxury-first client experiences
About You: *Proven experience within fine jewellery (essential)
*Strong experience working with High Net Worth (HNW) clients
*Exceptional communication and interpersonal skills
*Confident using stock management systems and Excel
*Proactive, self-motivated and commercially minded
*Impeccably presented with a professional and polished approach
*A collaborative team player with energy and a positive attitude
If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.
BH35534