Customer Service Manager
Location: Watford
Salary: £35,000 - £38,000 depending on experience per annum — Full Time


Our client is a growing clothing brand passionate about quality, style, and exceptional customer experience. They are looking for an enthusiastic and organised Customer Service Manager to manage a small team and play a key role in supporting day-to-day operations. If you enjoy problem-solving, communicating clearly, and keeping things running smoothly behind the scenes — this role could be perfect for you.
Customer Service Manager - Key Responsibilities
*Take control of customer services queries for all UK, EU and US sites.
*Answer queries or ensure the Team have answered queries. Follow through
*Constant liaising with customers re new orders/special orders/outstanding orders.
*Liaise with factory and all suppliers on special orders.
*Must have SAGE 200 knowledge.
*Be able to create special orders on SAGE
*Input stock on SAGE
*Allocate stock on SAGE
*Be able to enter new codes on SAGE
*Run reports on SAGE
*Order badges and allocate stock.
*Source new products
*Regularly check KANBAN board and update customers on their queries/enquiries.
Customer Service Manager - Key skills and experience
*The ability to remain patient and calm during stressful situations
*The ability to work well under severe pressure and to handle criticism well
*Administration skills
*Customer service skills Excellent verbal and written communication skills
*Attention to detail
*Strong report-writing and presentation skills, together with a familiarity with popular software packages such as SAGE 200 and Microsoft Office
*Self-motivation to use their initiative and to innovate, when required
Why Join Us?
• Competitive salary up to £35,000
• Friendly team environment
• Opportunity to grow within a dynamic clothing brand
• Become part of a business where your contribution is valued