Customer Service Account Manager
other jobs Adaptable Recruitment
Added before 2 Days
- England,North West,Merseyside
- Full Time, Permanent, Temporary
- £27,000 - £28,000 per annum
Job Description:
Customer Service Account Manager
Bootle | Full-Time | £27,000-£28,000 |
We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.
This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You’ll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.
Key Responsibilities: * Managing a portfolio of B2B customer accounts
* Processing orders, arranging deliveries and handling billing queries
* Responding to customer enquiries via phone and email
* Liaising with operations and transport teams to ensure smooth service delivery
* Resolving queries and complaints efficiently and professionally
* Identifying opportunities to upsell where appropriate
* Maintaining accurate records, logs and customer data
About You: * Minimum 2 years’ experience in account management or B2B customer service
* Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Highly organised with strong time management skills
* Able to work independently and as part of a team
Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.
Bootle | Full-Time | £27,000-£28,000 |
We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.
This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You’ll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.
Key Responsibilities: * Managing a portfolio of B2B customer accounts
* Processing orders, arranging deliveries and handling billing queries
* Responding to customer enquiries via phone and email
* Liaising with operations and transport teams to ensure smooth service delivery
* Resolving queries and complaints efficiently and professionally
* Identifying opportunities to upsell where appropriate
* Maintaining accurate records, logs and customer data
About You: * Minimum 2 years’ experience in account management or B2B customer service
* Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Highly organised with strong time management skills
* Able to work independently and as part of a team
Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.
Job number 3461225
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.