Purpose of the Role
To become part of a busy operational control room team managing the daily operation of a flagship shopping centre.
Key Responsibilities
· Monitoring the centre’s CCTV system to ensure a safe environment for all visitors.
· Actively monitoring CCTV for hostile reconnisence, theft, ASB or any other activity that may cause harm to the centre, it’s staff and guests.
· Maintaining accurate records of incidents, accidents and near misses
· Responding to emergency situations, escalating incidents as the develop and ensuring accurate resources are dispatched.
· Monitoring systems, reporting any faults or malfunctions and collaborating with maintenance staff to resolve issues.
· Keeping the daily occurrence log up to date.
· Ensuring all centre operational compliance is met
· Communicating with various parties, including members of public, emergency services and other town centre stakeholders.
· Adhering to established protocols and procedures for all aspects of the control room.
· Handling incoming calls, providing information and instructions for tenants, members of public and other stakeholders.
Skills, Knowledge and Experience
· Good IT skills
· Good standard of written and spoken English
· Ability to work under pressure and part of a team
· Strong decision making skills
Working Hours - 42 hours, 4 on 4 off
Salary - £16.04ph
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Please see our Benefits Booklet for more information.