Job Opportunity: Project Liaison Officer - Islington Council
Adecco is recruiting this role on behalf of Islington Council.
Rate:
*PAYE: £25.12 per hour
*Umbrella: £33.22 per hour
Contract: Temporary
Hours: 35 per week, Monday to Friday
Workstyle: Hybrid: two days per week onsite, including meetings, site visits, and resident engagement
About the Role
We are seeking a skilled and proactive Project Liaison Officer to join Islington Council’s Housing Property Services, working within the Mechanical, Electrical & Lift (M&E) Capital Programme Delivery team.
You will lead on all non-technical project communications, ensuring residents, internal teams, contractors, and stakeholders receive clear, accurate and timely information.
This role is central to delivering a positive resident experience during major works programmes.
Key Responsibilities
You will be responsible for:
*Preparing and issuing newsletters, resident updates and written project communications.
*Managing and responding to Stage 1 complaints relating to works carried out by the M&E team.
*Coordinating responses to enquiries from elected members, senior managers, and internal departments.
*Working closely with contractors’ Resident Liaison Officers and internal teams (Home Ownership, Building Control, Energy Services, etc.).
*Organising and analysing resident satisfaction surveys and reporting on outcomes.
*Chairing and minuting resident meetings, including out-of-hours evening events.
*Supporting access-related legal processes when required.
*Using Oneserve and NEC systems to manage resident and project information.
About You - Essential Requirements
You will need to demonstrate:
*Degree-level education or a minimum of 3 years’ experience in a similar role.
*Experience working in the housing sector, ideally social housing.
*Excellent written and verbal communication skills, able to translate complex information into clear messaging.
*Strong capability using Microsoft Office (Word, Excel, PowerPoint); Power BI experience is desirable.
*Confidence working with diverse stakeholders in a fast-paced environment.
*Ability to work independently, manage time effectively, and remain self-motivated.
*High emotional intelligence and awareness of local political sensitivity.
*Willingness to attend evening resident meetings and work collaboratively across council departments.
How to Apply
If you have strong communication skills, housing sector experience, and enjoy working directly with residents and project teams, we invite you to apply through Adecco for this excellent opportunity.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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