Are you an experienced and dynamic leader with a passion for hospitality and luxury service? Do you have a proven track record of managing and elevating high-end properties? Do you take pride in customer satisfaction, and can you find solutions and think on your feet? Do you have excellent experience in operations management, coupled with a strong commercial acumen? My client is looking for an exceptional General Manager to lead their prestigious luxury lodge retreat in the heart of North Yorkshire.
Role in a nutshell
As General Manager, you will be the driving force behind all operations, ensuring the highest standards of service, quality, and guest experience. You will lead a talented and dedicated team, manage day-to-day operations, and oversee the delivery of exceptional guest experiences. This is a hands-on role that requires a deep understanding of luxury hospitality, business acumen, and a passion for creating unforgettable memories for our guests.
Key Responsibilities:
* To lead from the front and contribute to site success through good commerciality and a proactive approach.
* To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
* To adopt Planned, Preventative Maintenance techniques to preserve the longevity of the company’s product quality and associated guest experience.
* To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
* To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
* Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
* To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the company’s overall profit
* To maintain good and clear communication between the site and Head Office.
* To assist Senior Management to increase the efficiency and profitability of the business.
* To interview and recruit core team of staff and ensure they are being deployed in a productive manner.
* To interview, recruit and train seasonal staff according to requirement and commercial feasibility.
* Ensure the team understand high end service expectations and constantly drive world class service.
* Lead, inspire and champion your team and their talents to all in the business, encouraging on-going development and progression.
Key skills required:
* Proven experience in managing a property or high-end hospitality venue.
* Strong leadership skills with the ability to inspire, manage, and develop a high-performing team.
* Exceptional communication and customer service skills.
* Demonstrated ability to manage budgets, financials, and operational systems.
* A passion for delivering outstanding guest experiences and maintaining top-tier standards.
* Strong problem-solving skills and the ability to think on your feet.
* An understanding of the North Yorkshire region and its tourism offerings is an advantage.
* You must live within 40 mins / 1 hr of Richmond for this role
Package:
* Beautiful, tranquil work environment in the heart of North Yorkshire.
* Opportunity to work with a dedicated and passionate team.
* Professional development and career growth opportunities.
* Staff discounts and perks.
* Company pension scheme - enhanced
* Health and wellbeing programme
* Life insurance
Interested?
Follow the instructions to apply, attaching your CV. This vacancy is being managed by /