Service and Small Works Manager
Salary Range: £34 – £38k per annum
Location: Alton, Hampshire
Purpose of the Job
The Service and Small Works Manager is responsible for the safe, compliant, and e cient delivery of all service and small works projects up to a value of approximately £100,000.
The role ensures works are delivered safely, e ciently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling sta and plays a key role in maintaining operational performance and customer satisfaction.
The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including:
Operational Delivery:
*Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems.
*Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements.
*Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery.
*Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality.
Financial and Commercial Management:
*Take full responsibility for cost control and financial performance of assigned works.
*Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required.
*Identify opportunities for cost efficiencies while maintaining quality and compliance.
Technical and Compliance:
*Provide technical oversight and assurance for all service and small works tasks.
*Ensure all works comply with relevant legislation, fires safety standards, and industry best practice.
*Act as a technical escalation point for issues and customer queries.
Customer Service and Stakeholder Management:
*Demonstrate a strong commitment to delivering exceptional customer service.
*Build and maintain strong working relationships with customers, suppliers, and internal teams.
*Manage customer expectations and ensure clear, professional communication at all times.
Line Management:
*Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times.
*Support training, competency development, and up skilling of the scheduling team.
*Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback.
*Carry out technical reviews of work quality and adherence to procedures.
*Ensure scheduling activities align with operational priorities and customer requirements.
*Promote a culture of accountability, organisation, and continuous improvement.
Qualifications and Requirements:
*Knowledge of relevant British Standards and COPs.
*Knowledge of BAFE SP203-1 and SP203-3.
*Knowledge of LPS 1014 and 1204.
*Leadership / Management qualification (e.g. ILM Level 5/7) (desirable).
*Chartered Engineer status (CEng) or working towards (desirable).
*IOSH Managing Safely or SMSTS.
*CSCS card or equivalent.
*High level of technical competence across fire suppression and detection systems.
*Proven track record within the fire industry, specifically involving suppression and detection systems.
*Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment.
*Flexibility to travel and work away from home as required.
Experience:
*5-7 years’ experience managing service and/or small works projects.
*Demonstrable experience of cost control and financial management.
*Previous experience of line-managing or supervising a small team is preferred.
*Strong organisational and planning skills with the ability to manage multiple workstreams.
*Self-sufficient, proactive, and comfortable working with minimal supervision.
*Strong leadership, communication, and decision-making skills.
*Customer-focused with a genuine passion for service excellence.
*Calm, professional, and solution-focused
Benefits:
*£34 – £38k competitive salary
*Additional holiday for your birthday
*Annual company events
*Health package
Apply Now!