Housing & Public Protection Business Support Manager
Maidenhead | Hybrid Working

Full-time, Monday–Friday | Immediate Start

Temp Assignment until at least May

£159.62 per day (PAYE) | £400 Ltd/Umbrella
We’re looking for a transformational leader in Housing & Public Protection!
Do you thrive in fast-paced public-sector environments?

Are you passionate about improving housing services and delivering high-quality support functions?

This role places you at the heart of service transformation, leadership, and strategic delivery.
Essential Requirements
Degree educated in a relevant field

Local Authority experience (must-have )

Strong leadership, analytical and project delivery skills

Ability to operate confidently at management level
What You’ll Be Doing
You will lead and manage the Housing & Public Protection Business Support Team, including service analysts and the housing complaints/review function. Your work will directly support the Assistant Director and senior leadership team — shaping improvements, driving transformation, and ensuring top-tier service delivery.
Your key responsibilities include:
Managing business support functions, including budget oversight

Leading key technology and ICT development projects

Managing governance of officer delegations (Part 5 of the Constitution)

Overseeing data monitoring, needs assessments, performance dashboards

Managing FOIs, member enquiries, complaints

Leading statutory reviews and appeals under housing legislation

Supporting and overseeing legal appeals

Identifying training and improvement opportunities

Developing operational procedures, policies and strategies

Managing contracts in line with Part 8A of the Council Constitution

Overseeing the FHIL Ltd/consortium project

Deputising for the Assistant Director when required
Why this role matters
You’ll play a pivotal role in shaping how housing services evolve — influencing policy, improving service quality, and ensuring statutory compliance. You’ll collaborate across Housing & Public Protection teams and wider council departments to deliver meaningful and lasting improvements for residents.
Working Pattern
Hybrid working

Base: Maidenhead

Full-time: Monday to Friday
Ready to make an impact?
Apply now and bring your expertise to a team driving real, positive change in local government services.