We are supporting a premium, specialist retailer in the search for a Director of Ecommerce & Wholesale. The business has a strong heritage, a loyal customer base, and a reputation for exceptional product expertise.
Client Details
Our client is a distinctive retailer with a clear identity, a curated product offering, and a strong reputation for quality and service. The business is investing significantly in strengthening its online presence, growing its marketplace and wholesale partnerships, and enhancing customer experience across all commercial channels. It offers a collaborative culture, an entrepreneurial spirit, and the opportunity to influence long-term commercial direction.
Description
The Director of Ecommerce & Wholesale will take full ownership of the commercial performance, strategy, and optimisation of all online and wholesale revenue streams. You will play a central role in modernising digital capability, improving conversion and customer journey, and expanding the brand’s reach through carefully selected wholesale partners.
Key responsibilities include:
*Defining and delivering the ecommerce and wholesale strategy to drive revenue, margin, and customer growth.
*Leading all ecommerce trading activities, including onsite optimisation, CRM, and digital marketing performance.
*Expanding and managing wholesale and marketplace partnerships, ensuring alignment to brand positioning and commercial targets.
*Building effective forecasting and trading frameworks to support sustainable, profitable growth.
*Working cross-functionally with Marketing, and Product teams to ensure a seamless omnichannel customer experience.
*Leading, developing, and motivating a high-performing commercial team.
*Using insight and analytics to identify opportunities, improve performance, and guide decision-making.
Profile
The ideal candidate will bring:
*Senior leadership experience across ecommerce and wholesale within a premium, specialist, or multi-channel retail environment.
*A proven track record of driving significant online sales growth and building successful digital trading functions.
*Strong understanding of ecommerce operations, customer acquisition, CRM, and conversion optimisation.
*Experience managing wholesale and marketplace partners, ideally in a brand-sensitive environment.
*A strategic thinker with the ability to balance high-level vision with hands-on delivery.
*Strong analytical skills and commercial acumen.
*A collaborative leadership style and the ability to influence across an evolving organisation.
Job Offer
This role offers the opportunity to join a respected premium retailer at a pivotal stage of growth. The successful candidate will play a defining role in shaping the future of its ecommerce and wholesale strategy, supported by a competitive senior-level package and a culture that values innovation, ownership, and commercial impact.