• Financial Crime ManagerLocation: London
Working Model: 4 days per week in office
Department: Compliance
Reports to: Operational Effectiveness & Controls Lead
Role Type: Permanent
Direct Reports: None
SMCR Classification: Conduct Rules Staff
Role Purpose The Financial Crime Manager plays a key role within the Compliance function, providing expert advice and oversight across financial crime risk, KYC escalations, fraud, sanctions, and regulatory obligations. The role is hands-on and judgement-led, supporting a highly regulated insurance and pensions business in maintaining strong financial crime controls and protecting customer outcomes.
This role is suited to someone who enjoys making independent risk-based decisions, working closely with senior stakeholders, and operating in a collaborative environment with high standards. Experience within Advisory and Fraud would be beneficial.
Key ResponsibilitiesKYC Escalations & Advisory • Review and advise on escalated KYC, CDD and EDD cases, including higher-risk customers, complex structures and exceptions.

• Support front-line teams by providing clear, risk-based guidance on due diligence requirements and financial crime concerns.

• Act as a subject matter expert for KYC issues, ensuring decisions align with the firm’s financial crime risk appetite.

Financial Crime & Fraud Investigations • Support investigations into suspected fraud across pensions and mortgage-related activity.

• Assess fraud risk indicators and work with internal teams to ensure timely escalation and resolution.

• Liaise with relevant internal stakeholders to manage and document investigations effectively.

Regulatory Compliance & Reporting • Support AML/CTF, sanctions and fraud regulatory reporting obligations.

• Assist in producing dashboards, MI and regular updates for senior management, including contributions to the Compliance control effectiveness framework.

• Monitor regulatory change and support the implementation of new or updated requirements.

Risk Assessments & Oversight • Conduct financial crime risk assessments across insurance, asset and mortgage business lines.

• Evaluate exposure to money laundering, sanctions breaches and fraud risk, recommending enhancements to controls.

• Support horizon scanning for emerging financial crime risks.

Surveillance & Monitoring • Support financial crime-related surveillance activities, including the review of alerts generated by monitoring systems.

• Document decisions and ensure escalations are handled in accordance with internal standards.

General Responsibilities (Compliance Function) • Promote a strong compliance and conduct culture across the organisation.

• Act in line with Consumer Duty by ensuring customer outcomes are central to decision-making.

• Maintain awareness of regulatory developments and proactively support forward-looking compliance planning.

• Contribute to Compliance risk management processes, controls and governance.

• Maintain competence through ongoing professional development and adherence to Conduct Rules.

Skills & Experience Required • Strong experience in financial crime advisory, ideally including KYC escalations, risk assessments and fraud exposure.

• Experience working in a regulated financial services environment (insurance, pensions, banking or asset management).

• Solid understanding of AML/CTF regulations, sanctions, JMLSG guidance and conduct rules.

• Comfortable making independent, risk-based decisions with limited escalation.

• Strong analytical and investigative skills with the ability to assess complex information quickly.

• Excellent communication skills with confidence advising senior stakeholders.

• Team-player mindset, collaborative approach and commitment to high ethical standards.