Travel Specialist - Nordic Holidays - Surrey (Hybrid)
We are recruiting on behalf of a highly regarded specialist tour operator who create tailor-made and package holidays across Scandinavia, Iceland and surrounding regions. This is a fantastic opportunity for an experienced travel sales professional to join their Nordic team, designing inspiring journeys while driving strong commercial results.
If you enjoy building relationships, creating personalised itineraries and seeing your bookings through from enquiry to return, this role offers real ownership along with strong earning potential.
Travel Specialist - What will I be doing?
This is a sales-focused role where you will manage enquiries from first contact through to completion.
* Handling new and repeat enquiries via phone, video, email and online channels
* Designing bespoke and package holidays tailored to each client’s preferences and budget
* Acting as the main point of contact throughout the booking journey
* Proactively following up leads to convert enquiries into confirmed bookings
* Confidently recommending additional services and upgrades to enhance the customer experience and maximise revenue
* Producing accurate quotes, confirmations and travel documentation
* Building strong relationships with suppliers and internal colleagues
* Working closely with the Customer Experience team to ensure a smooth handover once bookings are confirmed
You will have full ownership of your pipeline and the opportunity to influence both customer experience and commercial performance.
Travel Specialist - What experience do I need?
* Previous experience in a travel sales role (tailor-made or package holidays)
* A proven ability to convert enquiries and generate revenue
* Confidence in upselling and cross-selling in a natural, customer-focused way
* Strong listening skills and the ability to build rapport quickly
* Excellent organisational skills and the ability to manage multiple active bookings
* High attention to detail and accuracy
* Commercial awareness and comfort working towards targets
* Strong Microsoft Office skills
You do not need prior Nordic destination experience - full training will be provided. Knowledge of Amadeus would be advantageous but is not essential.
Travel Specialist - What else do I need to know?
* Salary: £30,000-£32,000 plus commission (OTE circa £40,000)
* Hybrid working - 2 days per week in their Surrey office
* Shift pattern: 08:00-16:00, 09:00-17:00 or 10:00-18:00
* Saturdays on a rota basis (with a day off in lieu)
* Sunday rota during peak periods (with overtime or time in lieu)
* Emergency phone cover required approximately 2-3 weeks per year (paid)
* 23 days’ holiday rising with service
* Pension scheme and BUPA Health Cash Plan
* Discounted staff travel and familiarisation trips
* Supportive, collaborative team environment
This is a brilliant opportunity for someone who enjoys the commercial side of travel sales but also takes genuine pride in creating exceptional, personalised travel experiences.