Join a fast-paced team as a Customer Services Advisor in the financial services industry. This temporary to permanent role in Bromley requires excellent customer service skills to assist clients effectively.
Client Details
The company is a reputable organisation within the financial services industry. It operates as a medium-sized team, providing valuable support and solutions to its clients.
Description
*Provide timely and professional responses to customer inquiries via phone and email.
*Assist customers with account-related queries and transactions.
*Maintain accurate customer records and documentation.
*Resolve complaints efficiently while adhering to company policies.
*Collaborate with internal teams to ensure a seamless customer experience.
*Offer guidance on financial products and services when required.
*Monitor and follow up on customer requests to ensure satisfaction.
*Stay updated on company policies and industry regulations.
Profile
A successful Customer Services Advisor should have:
*Previous experience in customer service, preferably within financial services.
*Strong communication and problem-solving skills.
*Attention to detail and the ability to multitask effectively.
*Basic understanding of financial products and services.
*Proficiency in using customer relationship management (CRM) systems.
*Ability to work well in a team and independently.
*A positive attitude and commitment to delivering excellent customer service.
Job Offer
*Excellent benefits package
*Temporary to permanent role based in Bromley with potential for career growth.
*Supportive and professional work environment.
If you’re ready to take the next step in your career as a Customer Services Advisor in Bromley, we encourage you to apply today!